General Provisions
This document contains the Terms of Use under which “Aero Service Spanner” Ltd., with UIC: 207212506, provides services to its users through its website www.geocampshare.bg. The services offered through the website may be requested for use provided that the user accepts without objection the terms and conditions set forth in this document. These terms and conditions are binding on all users. By checking the box next to “I have read and accept the General Terms and Conditions,” the user agrees, fully accepts, and undertakes to comply with these General Terms and Conditions.
Please read these General Terms and Conditions of Use carefully before using the website “www.geocampshare.bg”, owned by “Aero Service Spanner” Ltd. These Terms and Conditions constitute a contract between you and “Aero Service Spanner” Ltd., under which you are granted the right to use the services of the website “www.geocampshare.bg” subject to the terms and conditions set forth below.
These General Terms and Conditions are binding only in the relationship between you as a User of the website’s services and “Aero Service Spanner” Ltd. By accessing and using the website, you agree to be bound by these General Terms and Conditions and any subsequent changes thereto, and you undertake to comply with them. If you do not agree with these General Terms and Conditions, please do not use the website of “Aero Service Spanner” Ltd.
Required information for users, in accordance with Bulgarian law:
Name of the owner of the website “www.geocampshare.bg” and service provider: “Aero Service Spanner” Ltd., UIC: 207212506
Registered office and management address: BULGARIA, Gavrailovo village, 3 Neofit Rilski St.
Correspondence address: BULGARIA, Gavrailovo village, 3 Neofit Rilski St.
Contact person: Filip Georgiev
Phone: 0897269956
Email: mail@geocampshare.bg
Supervisory Authority:
Commission for Personal Data Protection
Address: Sofia, 1000, 15 I. Geshov St.,
Phone: (02) 940 20 46;
Fax: (02) 940 36 40;
Email: kzld@government.bg, kzld@cpdp.bg;
Supervisory authority: Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4, and 6
Phone: (02) 933 05 65
Fax: (02) 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
In the event of a dispute that cannot be resolved with the selected service provider, you may use the European Commission’s website for online dispute resolution. Direct link to the online dispute resolution platform – Online Dispute Resolution;
Explanation of terms used.
“Website” is a collection of web pages, with a common home page that loads in the user’s browser when the user enters the URL www.geocampshare.bg
“Web page” is a component and distinct part of the Website.
“User” of a web page or website is any person who has entered the web address using any technical means or has otherwise accessed the website;
“Interface” is a combination of graphical elements associated with program code, through which the user communicates with the website in a manner accessible to them.
“Platform” is a set of conceptual, programmatic, and graphical solutions constituting a comprehensive product that provides the user with an accessible environment to the capabilities of the Internet, upon the user entering the web address: www.geocampshare.bg
“Browser” is computer software that enables the transmission, processing, and visualization of data through various types of data transfer protocols.
“Hyperlink” is a link designated on a specific web page that allows automated redirection to another web page, information resource, or object via standardized protocols.
“Malicious acts or omissions” are acts or omissions that violate laws, Internet ethics, and/or cause harm to persons connected to the Internet or associated networks, such as: sending unsolicited mail (unsolicited commercial messages, SPAM), gaining access to resources using others’ credentials and passwords, exploiting system vulnerabilities for personal gain or to obtain information (HACK), performing actions that may be classified as industrial espionage or sabotage, damaging or destroying systems or databases (CRACK), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other users of the Internet and associated networks, as well as performing any actions within the meaning specified above.
"Information System /System/" means any individual device or set of interconnected or similar devices that, in execution of a specific program, provides automatic data processing.
"IP Address" is a unique identification number associated with a user's computer, website, or resource in a way that allows it to be located on the global Internet network.
“Username” is a unique code of letters, numbers, and symbols chosen by the user, through which they are identified in their dealings with the service provider;
“Password” is a code consisting of letters, numbers, and symbols which, together with the username, identifies the user and serves to grant access to their personal profile.
“Force Majeure” is a circumstance of an extraordinary nature, unforeseeable at the time of the conclusion of the contract, which makes the provision of services objectively impossible.
“Platform Owner” is the owner of the website www.geocampshare.bg, namely “Aero Service Spanner” Ltd. with UIC: 207212506
“On Wheels and Camping” refers to a campsite, location, motor vehicle, or road vehicle, including the rental of a caravan, camper, bungalow, tent, trailer, or camping areas, which are offered by advertisers for the purpose of concluding a rental agreement.
“Advertiser” is a natural or legal person using the platform to promote their own or third-party real estate or movable property for the purpose of short-term rental to users.
“Customer” is a natural or legal person who has a confirmed reservation and has entered into an informal agreement for the short-term rental of accommodation.
Characteristics of the platform. Subject matter of the contract.
Art. 1 (1) The online platform “www.geocampshare.bg” enables owners of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., to offer their movable or immovable property for rent. Through the platform, website users can submit a reservation request, as well as:
• Register and create a profile to browse, rent, and list properties for rent (including prices, available dates, and terms of use) and utilize additional information services.
• Enter into rental agreements with caravan owners offering accommodations;
• To make payments in connection with reservations made or rental agreements concluded through the www.geocampshare.bg platform
• To receive information about new services or offers from advertisers on the platform.
• To make electronic declarations in connection with the conclusion or performance of agreements with advertisers.
(2) Upon submission of a request and confirmation by the Owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., the user and the owner are bound by a contractual relationship in accordance with these General Terms and Conditions
(3) The rental agreement between the user and the advertiser is concluded between these parties as lessor and lessee through the Platform’s mediation. A portion of the rental price constitutes a commission fee, which remains with the Platform. The Platform is not liable for the proper performance of the concluded rental agreement and is not liable for the condition of the rented property, any damages to the parties, or any other claims by the user and/or the advertiser.
Art. 2 (1) Users enter into a rental agreement with the Advertiser for caravans, campers, tents, camping trailers, campsites, glamping sites, etc.
(2) Pursuant to the contract concluded with a specific Owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., the latter undertakes to provide the User with the relevant property for temporary use. For their part, the User is obligated to pay the price listed on the platform via the payment system provided on the platform, www.geocampshare.bg.
(3) Users have the right to correct errors in the information entered (number of guests, preferred check-in and check-out dates) no later than when submitting a reservation via the “Book” button or, after a reservation has been approved, to cancel the existing reservation before paying the amount due and make a new reservation with the desired corrections.
Art. 3 (1) The user of the “www.geocampshare.bg” platform and the owners of caravans, campers, tents, camping trailers, campsites, glamping sites, etc. agree that all statements between them regarding the conclusion and performance of the concluded contract are made through the platform and are carried out electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) Electronic statements made by users of the website are presumed to have been made by the persons specified in the data provided during registration, provided that the user has entered the corresponding username and password.
Steps for submitting a reservation request.
Article 4 (1) Once the user has selected a specific caravan, camper, tent, camping trailer, campsite, glamping site, or other accommodation to rent and wishes to submit a reservation request, they must complete the following steps in sequence and then click the “Reserve” button.
Select the caravan, camper, tent, camping trailer, campsite, glamping site, or other option, along with the start and end dates.
Specify the number of guests.
(2) After completing the above steps, the user will be redirected to the listings that match their search criteria
Art. 5 (1) After filling in the specified personal data, payment may be made via a virtual POS terminal.
(2) If an invoice is required, it is issued by the platform owner, but only for the amount of the commission charged on each reservation. A prerequisite for this is an explicit request from the user no later than 24 hours from the time of booking.
(3) Issuing an invoice for the rental price is the responsibility of the owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc.
Art. 6 (1) The user is required to double-check the selected dates and the number of guests, as well as to read these General Terms and Conditions and the Privacy Policy. After completing these steps, the user must submit their reservation request by clicking the “Book” button.
(2) After clicking the button, the User will receive a message confirming that the reservation has been successfully made.
Art. 7 When registering, the User is obligated to provide accurate and up-to-date information. The User is obligated to promptly update the information provided during registration in the event of any changes.
Art. 8 (1) The total amount payable includes: the rental price for the respective rented property (caravans, campers, tents, camping trailers, campsites, and glamping sites, etc.). The amount paid includes a service fee (commission) for using the platform in the amount of 15%.
Reservation Confirmation
Art. 9 (1) When the Owner receives the request from the User and “Approves” or “Rejects” the reservation, the User will receive an automatic email.
(2) Notification is provided solely by sending an email. Users are required to check their inbox, including the “SPAM” folder, as the notification may end up there for technical reasons.
(3) In the event of approval by the Caravan Owner, the User will receive an email with a payment link, which is accessible only by logging into their account using their username and password.
(4) After payment by the User, both parties receive automatic emails with information regarding the order and payment.
(5) The reservation is considered successful only upon confirmation and receipt of full payment in accordance with the pricing terms (including the security deposit). This is confirmed solely via the provided email.
Handover Process
Art. 10 (1) The time for handing over the rented property is within the time frame specified by the owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc.
(2) If the User wishes for the handover to take place after 8:00 PM, they are required to notify the Owner, who must confirm the availability of such an option.
Art. 11 Users are required to pay any additional fees set by the campsites.
Art. 12 (1) Users are obligated to familiarize themselves with and comply with the terms and conditions of the respective campsites.
(2) Users are required to park motor vehicles only in the designated areas.
Art. 13 Users are required to comply with the following conditions during their stay: To maintain quiet and not disturb the peace and quiet at night between 10:30 PM and 8:00 AM.
Not to set up additional structures, such as campers, tents, awnings, and others, when renting only a camping site.
Not to display any advertising materials in caravans and/or in the area adjacent to them.
Art. 14 (1) The platform owner is not responsible for meeting and seeing off Users.
(2) The platform owner is not liable if the rented property is not cleaned to the User’s expectations. The responsibility for cleaning lies with the owner of the caravans, campers, tents, camping trailers, campsites, glamping sites, etc.
Art. 15 (1) Users are obligated to notify the Owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., in the event that, upon check-in, they discover missing items, damage, or items unfit for use that were listed as available in the description.
(2) Users are obligated to notify the Owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., if property damage has been caused during the rental period or if movable or immovable property is unfit for use.
Rights and Obligations of the Parties.
Rights and Obligations of the Parties.
Payments by the Customer
Art. 16 (1) Upon confirmation by the owner, the full amount of the reservation must be paid through the payment system provided by the platform.
(2) Payments to owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc.—all payments to partners are made within 7 calendar days after the reservation ends.
Art. 17 (1) The platform owner undertakes the following obligations toward each User:
– To provide the ability to view listings, their location, photos, nightly rates, features, and other relevant information that the User needs to make an informed decision.
– To provide Users with the ability to use the booking platform.
– To facilitate communication during the booking process as needed and to assist the parties in connection with the conclusion of the rental agreement.
– To ensure the security of personal data provided during the booking process and to guarantee the protection of electronic transactions made with credit cards.
– To assist the parties in the event of a dispute between them regarding the performance of the concluded contract.
Art. 18 The platform owner has the following rights with respect to Users and customers:
– To post listings via the “www.geocampshare.bg” platform.
– To receive full payment on behalf of and for the account of the Owners of Payments to owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., for the rental period of the selected accommodation through the “www.geocampshare.bg” platform.
– To receive an additional fee from each reservation, explicitly stated during the booking process, for the purpose of maintaining and developing the “www.geocampshare.bg” platform, as well as to cover necessary expenses for staff, hosting, technical support, payment methods, and others.
– To block access to a specific user profile in the event of a confirmed violation of these general terms and conditions.
– To mediate in the event of a conflict between a User and an Owner in order to resolve it in the interest of both parties.
– To process and store the personal data received for the purpose of providing information about the reservation, promotions, and discounts, as well as for marketing purposes.
Art. 19 Owners of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., on the platform have the following obligations toward Users with whom they enter into a rental agreement.
– To hand over the item/property for use for the period specified in the reservation in a condition suitable for normal use, in accordance with the User’s needs and expectations.
– To ensure unimpeded access and the peaceful use of the property/accommodation for the period specified in the reservation.
– To ensure the availability of all additional amenities described in the listing available on the “www.geocampshare.bg” platform.
– To ensure the cleaning of the property/accommodation before and after guest stays.
– To assist in resolving any issues that arise during the reservation period.
Art. 20 Owners of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., on the platform, pursuant to a rental agreement with a specific user, have the following rights:
To receive the agreed rental price.
To require the return of the property no later than the specified date and time, unless otherwise expressly agreed upon by the parties.
To receive compensation for any property damage caused by the customer during the term of the contract.
To set additional terms for the use of the relevant property, of which they must notify customers no later than the time of check-in.
Art. 21 Users of the website have the following obligations toward the Platform Owner:
When using the provided access to the electronic platform, to comply with applicable Bulgarian and European legislation, as well as these “General Terms and Conditions”
Not to infringe upon property or non-property rights, including intellectual property rights, and to immediately notify “www.geocampshare.bg” of any instance of a committed or discovered violation.
Not to impersonate others or otherwise mislead third parties regarding their identity or affiliation with a particular group of people, and not to engage in malicious acts as defined in these General Terms and Conditions.
Not to access the system beyond the scope provided, nor to impair or hinder the availability, reliability, or quality of the access provided and the information regarding accommodations posted on the platform.
Not to extract, by technical means or in any technical manner, nor to reproduce, modify, delete, publish, distribute, or otherwise disclose the information resources published on the website “www.geocampshare.bg”, nor create their own database, whether electronic or otherwise, from the information resources belonging to the databases located on the website “www.geocampshare.bg”.
Upon making a reservation request, to agree to the General Terms and Conditions of the respective accommodation, to pay the specified price, and to comply with the obligations undertaken, the rules of the campsite, if applicable, as well as the rules set by each Owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., on the platform.
(2) The User has the following obligations to the Owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., pursuant to the rental agreement:
– To pay the agreed rental price to the owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., via the platform.
– To comply with the rules at the accommodation sites specified in these “General Terms and Conditions,” as set forth by the Owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., as well as the general rules of the campsite, if applicable.
– To exercise due care to protect the rented items during the rental period.
– To be responsible for the actions of the persons with whom they use the rented items, as well as third parties they allow access to them.
– To immediately notify the Owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., in the event of unlawful interference with the property subject to the contract, including damage to individual movable items specified as belonging to the accommodation.
– To vacate the rented property by the time specified by the owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., on the day of departure, unless otherwise expressly agreed with the respective Owner.
(3) The User has the following rights vis-à-vis the Owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., pursuant to the rental agreement:
– To gain access to and use the rented item for the period confirmed by the Owner on the platform.
– To access and use all described movable items available as amenities on the page of the respective accommodation on the “www.geocampshare.bg” platform.
– To claim a refund of part of the amount paid in the event of full or partial non-performance of the obligations of the Owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc.
Changes and Cancellations
Art. 22 Any reservation that has been made but not paid for may be canceled via the user’s profile. This rule applies provided that the cancellation notice is submitted within 24 hours of the booking being made. In this case, the user is not liable for any additional fees and/or commissions.
Cancellation of Reservations and Refunds
Art. 23. (1) The following conditions apply to the cancellation of a paid and confirmed reservation:
1. If the cancellation is made up to 30 days prior to the check-in date, 100% of the amount is refunded, excluding bank fees;
2. If the cancellation is made between 30 and 15 days prior to the check-in date, 50% of the amount is refunded;
3. If the cancellation is made between 14 and 7 days prior to the check-in date, 30% of the amount is refunded.
4. If the cancellation is made later than 7 days prior to the check-in date, no refund will be issued.
(2) In the event of cancellation outside the above-mentioned timeframes, unless otherwise agreed upon by the parties, no refund is due, pursuant to Article 57, Paragraph 1, Item 12 of the Consumer Protection Act. This also applies to reservations made less than 7 days prior to the start date of the stay.
(3) In the event of cancellation after the actual start of the stay, the consumer is not entitled to a refund for the unused portion of the reservation.
(4) If a refund is necessary, the amount shall be refunded via the original payment method within 10 business days. To request a refund via a different method, an explicit written request must be sent to the email address: mail@geocampshare.bg
Penalties for Cancellation of a Reservation
Art. 24. (1) In the event of cancellation by the customer or the owner, regardless of the reason, a penalty of 15% of the total reservation amount is due to the Platform Owner, as well as all costs for bank and other fees related to the transfers.
(2) Upon cancellation of a reservation made through the online platform, the party at fault shall pay:
a 15% commission on the total value of the reservation,
fees for all completed money transfers,
Art. 25 (1) The main characteristics of the services and properties offered by advertisers through the platform, which are visible on the relevant page.
Art. 25 (1) The main characteristics of the services and properties offered by advertisers through the platform are visible on the relevant page.
(2) The price of the services is final and is set in the common European currency, the EURO, inclusive of all taxes and fees, and is specified by the owner of each caravan.
(3) The cost of additional expenses related to services not included in the final rental price is determined by the Platform Owner or by the owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., and is provided to users as information when selecting services for the conclusion of the contract.
(4) The information provided to users under this Article is current as of the time of its display on the platform prior to the conclusion of the purchase and sale contract.
Art. 26 (1) Consumers agree that all information required by the Consumer Protection Act may be provided through the platform’s interface.
(2) Where applicable, the User may exercise their right to withdraw from the contract with the platform owner by sending a written statement to the latter using the standard withdrawal form available at the address in Appendix No. 1 to these General Terms and Conditions.
(3) Where applicable and the User has exercised their right to withdraw from a distance contract or an off-premises contract, the platform owner shall refund all amounts received from the User without undue delay and no later than 14 days from the date on which the platform owner was notified of the Consumer’s decision to withdraw from the contract.
(4) The amounts received shall be refunded using the same payment method used by the Consumer in the initial transaction, unless the Consumer has expressly consented via email to the use of a different payment method and provided that this does not entail additional costs for the platform owner.
Data Protection
Art. 27 (1) “Aero Service Spanner” Ltd. exercises due care and is responsible for protecting the User’s personal data that has come to its knowledge in connection with the use of the platform, except in cases of force majeure, accidental events, or malicious acts by third parties.
(2) In the form filled out by the user when making a reservation, the user indicates whether the provision of data is mandatory and/or voluntary, as well as the consequences of refusing to provide such data.
(3) By checking the option “I voluntarily consent to the processing of my personal data for the purposes of the contract,” the user agrees that their information may be processed in accordance with the procedures and for the purposes set forth in the General Terms and Conditions.
(4) If they so desire, the user has the right, after the conclusion of the contracts, to restrict or prohibit access to their personal data.
Art. 28 (1) “Aero Service Spanner” Ltd. collects and uses user information solely for the purposes set forth in these General Terms and Conditions.
(2) The user’s actions on the “www.geocampshare.bg” platform and information regarding reserved accommodations (number, price, specifics) may be used by “Aero Service Spanner” Ltd. for direct marketing purposes.
(3) “Aero Service Spanner” Ltd. undertakes not to disclose any personal information about the user and not to provide the collected information to third parties—government agencies, commercial entities, individuals, and others—except in cases where: it has received the user’s explicit consent during the process of booking accommodation; the information is requested by government authorities or officials who, under applicable law, are authorized to request and collect such information in compliance with legally established procedures; the information is requested by the Caravan Owner in connection with material or non-material damages incurred during the performance of the short-term rental agreement; other cases specified by law.
Art. 29 Every user may review our Privacy Policy, which comprehensively lists the personal data we collect and process, the purposes, legal grounds, retention period, our rights, and other relevant information in accordance with Bulgarian and European legislation.
Liability of the Parties
Art. 30 (1) The platform owner shall not be liable and cannot be held responsible for any of the following:
For damages caused by improper conduct of third parties promoting through the website “www.geocampshare.bg”
For infringement of copyright and related rights through the posting of materials subject to such rights, provided by caravan owners or third parties promoting via the website “www.geocampshare.bg”
For damages caused by other websites accessible via references, links, or banners placed on the website “www.geocampshare.bg”
For all damages caused to Users during the term of the contractual relationship between them and the Owners of caravans, campers, tents, camping trailers, campsites, glamping sites, etc.
For any damages caused to the Owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., by Users during their stay, the platform owner is under no obligation to assist in resolving any disputes that may arise.
For damages resulting from the absence or interruption of access to the website “www.geocampshare.bg,” which are beyond the control of the website’s team.
For the quality of the service, the condition of the rented items, and the availability of the movable property specified in the description, in the event of prior contact between the User and the Owner of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., outside the platform, via voice or text communication channels.
(2) The Platform Owner shall not be liable in the event of force majeure, fortuitous events, Internet issues, technical or other objective reasons, including orders from competent state authorities, which objectively prevent the performance of the contract.
(3) The user agrees to indemnify and hold harmless the platform owner from any legal claims and other claims by third parties (whether or not they are valid), for all damages and expenses (including attorneys’ fees and court costs) arising from or in connection with a breach of any of the obligations under this contract; infringement of copyright, production, broadcasting, or other intellectual or industrial property rights; unauthorized transfer to other persons of the rights granted to the User for the term and under the terms of this agreement; false declaration of the presence or absence of consumer status within the meaning of the Consumer Protection Act; Material damage and/or non-material harm caused to the owner of caravans, campers, tents, camping trailers, campsites, glamping sites, etc., with whom a contract has been concluded;
Art. 31 All available information regarding the offered accommodations has been obtained from the respective owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc. The latter bear full responsibility for the accuracy, completeness, and truthfulness of the information (including availability).
Art. 32 These General Terms and Conditions, together with all additions and amendments thereto, are published on the platform’s website – www.geocampshare.bg.
Final Provisions
Art. 33 To contact the owner of the “Aero Service Spanner” EOOD platform, UIC: 207212506, with its registered office and address of management in BULGARIA, village of Gavrailovo, 3 Neofit Rilski St., please use the contact information provided and the form on the website “www.geocampshare.bg”. Phone number for technical questions, payments, and partnerships: +359 897269956.
Art. 34 Rental prices for the items are listed on the platform. All listed prices are in euros. Prices are final and not subject to renegotiation or change.
Art. 35 (1) Users declare that they are familiar with the general terms and conditions for making online payments via the Stripe online payment platform, available at: https://stripe.com/payment-terms/legal, which they accept unconditionally. All other terms and conditions are specified in the terms and conditions of the specific offer that is the subject of the sale.
(2) Upon entering into a contract, users agree that they are familiar with and will comply with the general rules of the accommodations, campsites, etc., where applicable, as well as the instructions of the owners of caravans, campers, tents, camping trailers, campsites, and glamping sites, etc., in this regard.
(3) The Platform Owner reserves the right to unilaterally amend or supplement these General Terms and Conditions without expressly notifying users. By continuing to use the site, the user expressly agrees to the changes made.
Article 36 The parties declare that if any of the provisions of these General Terms and Conditions prove to be invalid, this shall not render the contract, other provisions, or parts thereof invalid. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.
Article 37 The User and the Platform Owner undertake to mutually protect their rights and legitimate interests, as well as to safeguard their trade secrets that have come to their knowledge in the course of performing the contract and these General Terms and Conditions.
Article 38 The parties undertake, both during and after the expiration of the contract term, not to disclose to the public any written or oral correspondence exchanged between them. Public disclosure may include the publication of correspondence in print and electronic media, internet forums, personal or public websites, etc.
Art. 39 For all matters not covered by these General Terms and Conditions, the provisions of the applicable laws of the Republic of Bulgaria shall apply.
Art. 40 If a technical error occurs during the booking process, the booking may be canceled and the amount paid refunded in full.
These General Terms and Conditions are published and take effect on April 1, 2026.
